This Privacy Policy describes how Unitedzon we collects, uses, and discloses your personal information when you purchase our digital products through our website or platform.
Information We Collect
We collect the following personal information from you when you purchase a Product:
Name
Email Address
We do not collect any other personal information such as phone number, address, or billing information beyond what is necessary to process your payment (which is handled by a secure third-party payment processor).
How We Use Your Information
We use the information we collect to:
Process your order and deliver your Product.
Send you important information about your purchase, such as order confirmations and receipts.
Communicate with you about our Products and services, including updates and promotions (with your consent).
Sharing Your Information
We do not share your personal information with any third parties
Digital Products
Upon successful completion of your purchase, you will receive your digital product instantly through one of the following methods:
Email: A download link will be sent to the email address you provided during checkout.
Payment Dashboard: You can access your download directly from your account dashboard on our payment platform.
Please check your spam folder if you don't see the download link in your inbox within a few minutes.
No Shipping Policy.
Physical Products
We aim to get your physical product to you as quickly as possible. This policy outlines the shipping timeframe and options available for your order.
Processing Time
Orders are typically processed and shipped within 3 business days (excluding weekends and holidays) after your order is placed.
Shipping Time
We offer standard shipping with an estimated delivery time of 5 to 12 business days after your order is shipped. Expedited shipping options may be available at checkout for an additional fee.
Digital Products
Due to the nature of digital products, we generally do not accept returns or offer refunds. Once a digital product has been downloaded or accessed, it cannot be "returned" in the traditional sense.
Physical Products
You may return most new, unopened physical items within 6 days of delivery for a full refund. We will also pay the return shipping costs if the return is a result of our error (e.g., incorrect item shipped).
We understand you might have questions about our digital products. For the quickest and most efficient support, we encourage you to chat with one of our friendly representatives through the chat window below.
Live Chat Support
Our chat support team is available [list your chat support hours here, e.g., Monday-Friday, 9:00 AM - 5:00 PM PST]. Simply click the chat icon in the bottom right corner of your screen to connect with a representative.
Why Chat?
Fast and Efficient: Chat allows you to get real-time assistance from our team for a speedy resolution.
Convenient: No need to wait on hold or search for email addresses. Chat is readily available at your fingertips.
Personalized Support: Our chat representatives are dedicated to providing you with personalized assistance for your specific needs.